Our Policy

• Queensline reserves the right to cancel the event in case of rough weather/ security threat/any other force majeure.

• Queensline reserves the right to cancel the cruising of ship in case of rough weather/security reasons / any other force majeure

• In case of cancellation of the cruising of the ship Queensline will refund only cruising charges

• In case of cancellation, more than 45 days before commencement of the function, no retention charge will be levied.

• In case of a cancellation between 45 days and 30 days prior to the commencement of the function, the Queensline reserves the right to charge 25% of the total estimated billing as retention.

• In case of a cancellation between 30 days and 15 days prior to the commencement of the function, the Queensline reserves the right to charge 50% of the total estimated billing as retention.

• In case of a cancellation less than 15 days prior to the commencement of the function, the Queensline reserves the right to charge 100% of the expected bill as retention.

• In the event of postponement of the event to another date within 15 days of the event date, it would be treated as a cancellation and the above guidelines would apply.