General Terms & Conditions

All rates we quote are, of course, subject to availability and alteration. All special offers quoted are limited and subject to availability, and may be subject to a minimum gurranted reservations.

While every effort has been made to ensure the accuracy of all information, Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant cannot accept liability for any errors or omissions and we reserve the right to change information and descriptions of listed ships and products and to amend manifest error in the quoted prices.

At any given time queensline has the right to shift guest bookings from one ship to other,in case required

Privacy Statement

At Queensline Sea-YAH and Queensline Neverland - A Floatel / Floating Restaurant, the privacy and protection of personal data is treated with the utmost seriousness. Our privacy statement sets out the data protection practices currently in place within the company.

We fully endorse and adhere to the principles of Data Protection Law in India. Specifically, we will:

• Keep information safe and secure.

• Keep information accurate, complete and up to date.

• Obtain and process information fairly.

• Keep information only for one or more specified, explicit and lawful purposes.

• Use and disclose information only in ways compatible with these purposes.

• Retain information for no longer than is necessary for the specified purpose or purposes.

• Ensure that information is adequate, relevant and not excessive.

Personal Information we may collect

When you access our website or stay in one of our ships, you may provide us voluntarily with certain information about yourself (personally identifiable information) so we are able to provide you with a particular service. Such information may include but is not limited to details such as your name, address, telephone number, e-mail address, credit card number, passport number, aadhar card detail, names and ages of children, gender and other lifestyle information that will assist us in personalizing your experience with us during your booking period or future transactions.

Why we collect your Personal Information

Information we collect on the website and throughout your dining period may be used to enhance your experience in the following ways:

• Confirm your reservations.

• E-mail you in advance of your reservations to make preparations.

• Send you correspondence relating to your reservation.

• Quick check-in process at the jetty.

• Bill your credit card for Non - Refundable Booking.

• Respond to your customer-service inquiries or requests..

• Communicate special offers and news of Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant to you, if you choose to receive such notices.

• To understand your needs and preferences, maintaining a record so we can better serve and surprise and delight our guests.

• To add to our guest profile information so no matter where you travel within Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant, you will be recognized.

• To meet legal and regulatory requirements.

Guest Satisfaction Survey

We strive to exceed the expectations of our guests and continually improve the quality of service and product provided in our ships. As such, customer comments and feedback are highly valued and an essential tool for our business. As part of your Overall Experience, we engage a third party to randomly survey guests and request an evaluation of all aspects of your reservations. These surveys are sent via e-mail. If you do not wish to be contacted for satisfaction surveys, please advise the hotel either at check-in, during your stay, or via the link at the bottom of the survey invitation e-mail you receive. You may also contact sm@queensline.in

Marketing Communications

When making a reservation or upon check-in into Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant, you have the opportunity to opt in to receive periodic communications regarding special promotions and offers from Queensline Sea-Yah and Neverland - A Floatel / Floating Restaurant. If you have chosen to receive them, you may opt to stop receiving these e-mails at any time, via the link at the bottom or by contacting Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant.

When and with whom may we share your information

In most cases, the information you provide is uploaded to a local database and for Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant. In the course of processing your information, As a general practice, Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant does not sell, rent, or give physical possession of your information to unaffiliated third parties outside. The parties with whom the information is shared are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Queensline Sea-Yah and Neverland - A Floatel / Floating Restaurant specifies.

Security Statement

This site uses the Secure Sockets Layer protocol to protect your online transaction. Secure Sockets Layer is a security protocol that provides communications privacy over the internet. This allows your computer to communicate with our server in a way that is designed to prevent tampering or message forgery. We have our patron ‘Airpay’ through which we operate a highly secure payment gateway engine which keeps your Credit Card details secured. Please note we will not be liable for any losses you may suffer as a result of unauthorized access by a third party to the information transmitted by you when making reservations at this website.

Packages

All packages are available at any Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant, subject to availability. If you book a multipel slot package and check out early, you will be charged for the full slot.

Cookie usage and storage

We do not store any personal or traceable customer information in the cookies that we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain. Each cookie we set lasts only for the duration of each visit.

Online Bookings

Please note that different terms, conditions and cancellation policies in relation to all online bookings via all Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant - branded websites may apply, depending on the slot rate type selected. Please read the package rate details that are provided carefully before you make your online booking.

Once your booking is made, you will receive an on-screen confirmation booking id & QR Code – we recommend you make a note of it, though you will also receive an email outlining your reference number and reservation details.

In the event that you have to cancel your reservation, you will need your confirmation reference number, as well as the email address used to make the reservation.

Corporate Online

Corporate Online is a service that we offer to Corporate Clients who have approved credit facilities set up with Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant. These reservations are assumed to be on a payment on departure basis unless otherwise stated during the booking process by checking the correct box on the reservation screen. All billing instructions provided for a reservation are assumed to be correct and final, unless otherwise advised in writing by the booker. In line with Queensline Sea-Yah and Neverland - A Floatel / Floating Restaurant’s credit handling procedures, separate written authorization is required for third party credit card charges on all bookings made via the Corporate Online section of the website.

Non-Performane

If for reasons beyond the reasonable control, including, but not limited to, strikes, labour disputes, acts, regulations or orders of governmental authorities, Indian defence agencies, civil disorder, disaster, acts of war, acts of God, fires, flood or other emergency conditions, or due to any delay in necessary and essential repairs of the ships, is unable to perform its obligations under this agreement, the non-performance is excused and the hotel may terminate the original agreement without further liability of any nature. In no event shall the Queensline be liable for consequential damages of any nature, for any reason whatsoever.

Guaranteed Reservations

By securing your online reservation with a credit card, your slot is guaranteed, after which the slot will be released and may be resold. All reservations made on www.queensline.in must be guaranteed with a major credit card (Visa, MasterCard, American Express). In the case of a no show, your credit card will be charged for one trading slot. Valid Government ID is required upon check-in.

Cancellations

Cancellations must be made within the cancellation period signified on the reservation confirmation. If notice of cancellation is not received by the required date, the Queensline will charge one particular slot. Please note that some rates are non-refundable and in the event of a no show, the full charge of the booking is taken from your credit card. Once your booking is made, you will receive an on-screen confirmation reference number / QR Code – we recommend you make a note of it, though you will also receive an email outlining your reference number and reservation details. In an event where you have to cancel your reservation, you will need your confirmation reference number, as well as the email address used to make the reservation.

Promotions & Offers

All promotional offers are subject to specific terms, conditions, and restrictions listed on the specific webpage. All special offers are subject to availability.

Site Use

Our www.queensline.in website and all other Queensline Sea-YAH and Neverland - branded websites are intended to assist in determining availability and booking your reservation. Apart from printing information in connection with your travel, you are not allowed to reproduce, replicate, sell, resell or otherwise exploit these websites unless we provide you with prior written permission to do so.

Passwords

We urge all our customers to protect accounts passwords and accept responsibility for all account activity that occurs as a result.

Limitations to Liability

In no event shall Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant or any of its subsidiaries, hotels or affiliates be liable for any direct, special, indirect or consequential damage or damages arising out of your access or use, or your inability to use any Queensline Sea-Yah and Neverland - A Floatel / Floating Restaurant -branded website, or any materials or recommendations made by third parties on www.queensline.in

You hereby waive any and all claims against us and our subsidiaries and hotels arising out of your use of our websites or any materials or recommendations of any third parties on our website.

Pricing Errors

The company and Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant reserves the right to cancel contracts based upon incorrect information having been displayed in relation to price or service.

WHY BOOK DIRECT? – Exclusive Deals - Queensline Sea-YAH and Neverland - A Floatel / Floating Restaurant

As a thank you for booking directly with us, you will be given priority consideration for any available services.